Sales of products via the Internet are governed by articles 45 to 67 of Legislative Decree 206/2005 (Italian Consumer Code). This legislation provides the consumer with the right to withdraw from contracts or contractual proposals, guaranteeing them the right to return the purchased product and to obtain reimbursement of the expenses incurred. The right of withdrawal does not apply to audiovisual products and sealed computer software products opened by the consumer, nor to sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection that have been opened after delivery.
The Customer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products, i.e .:
- in the absence of the original packaging;
- in the absence of integral elements of the product.
The right of withdrawal is reserved exclusively for consumers (natural persons who purchase goods for purposes not related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal persons and by natural persons acting in relation to professional activities.
The costs of returning the product are responsibility of the customer.
Procedures and times for exercising the right of contract withdrawal
The Customer has a period of 14 (fourteen) days to withdraw.
The withdrawal period ends after 14 (fourteen) days from receipt of the goods or, in the case of services, from the conclusion of the contract. Within this period, the Customer must communicate to DE.LA.RO® the desire to withdraw from the contract by sending an email to firstname.lastname@example.org.
Within 3 (three) working days of receiving the notice of withdrawal, DE.LA.RO® will send the Customer an email - to the email address indicated in the order or in the withdrawal request - with the Return Authorization Number (RAN) which will identify the practice.
Within 14 (fourteen) days of receipt of the Return Authorization Number (RAN), the Customer will, at their own expense, ship the product carefully packed, indicating on the packaging the Return Authorization Number (RAN) attributed by DE.LA.RO®, to the following address:
Via del Commercio, 110; Urgnano (BG) 24059, ITALY
The deadline is considered met if the Customer sends the product before the expiry of the period of 14 (fourteen) days.
Methods and times for refunding the cost of the product and shipping costs to the Customer
The refund is handled according to the method chosen for the withdrawal, that is through the online channel or the return of the product in the store.
If you decide to withdraw by e-mail, with return of the product by shipping it (as per the previous indications), the refund procedure is as follows:
- pursuant to article 56 of Legislative Decree 206/05, DE.LA.RO®
will refund all payments within 14 (fourteen) days from the date on which it became aware of the Customer's exercise of the right of withdrawal, including delivery costs (with the exception of additional costs deriving from any choice of a type of delivery other than the least expensive type of standard delivery offered by DE.LA.RO®); in any case, the Customer will not have to incur any costs as a consequence of this reimbursement.
DE.LA.RO® may withhold the refund until it has received the product intact or until the Customer has demonstrated that they have returned the goods, whichever occurs first.