Se ci hai contattato dal 2 al 31 agosto tramite il box "Aiuto" ti chiediamo di riscriverci. Grazie mille!
Se ci hai contattato dal 2 al 31 agosto tramite il box "Aiuto" ti chiediamo di riscriverci. Grazie mille!

General Terms and Conditions

1. Ownership of the site

The website is owned by DE.LA.RO® - Via del Commercio, 110 - Urgnano (BG) - 24059, VAT / CF IT06668320960 (hereinafter "DE.LA .RO® "), and is aimed at the online retail of products and services.

2. Scope of application

These general conditions of sale (hereinafter "General Conditions of Sale") govern the sale of products and services on the site (hereinafter "Site") in the version published at the time of order.

These General Conditions of Sale, together with the conditions regarding the methods of payment and delivery of goods, form an integral part of the sales contract stipulated between the Customer and DE.LA.RO®.

The offer of products and services on the site is intended for individuals and legal entities.

DE.LA.RO® does not sell products directly to minors; the latter can proceed with the purchase of products only by involving a parent or guardian; the Customer assumes all responsibility resulting from any untrue information in this regard.

DE.LA.RO® invites Customers to carefully read these General Conditions of Sale before proceeding with any purchase, to print them or in any case to keep a copy.

By making any purchase by using the means provided on the Site, as detailed in the "Customer Support" section, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the General Conditions of Sale, payment and delivery.

3. Applicable law

The purchase and sale of products and services by electronic means is governed by articles from 45 to 67 of the "Consumer rights" listed in the Legislative Decree of 6 September 2005 n. 206 (Consumer Code) and its subsequent amendments, as well as the Legislative Decree of 9 April 2003 n. 70 on the subject of electronic commerce. The sales contract stipulated between the Customer and DE.LA.RO® will be treated and interpreted in accordance with Italian law.

4. Sales Contract - Methods of purchase

4.1. In order to make purchases, the Customer needs to be registered on the Site. The Customer can also purchase without registering by providing all the personal data necessary for issuing the invoice and delivering the purchased products.

4.2. The presentation of products and services on the Site or through the DE.LA.RO® mobile device applications constitutes a solicitation to purchase.

4.3. The Customer can purchase the products pictured at, illustrated on the Site within the respective sections by product category, as well as described in the relevant information sheets.

4.4. The products published on the Site can be classified as:

"Express", i.e. physically in stock and therefore they can be ordered by the Customer.

"** Delivery in/by ... **": in this case the product can be ordered by the Customer even if it is not physically available in the warehouse. DE.LA.RO® will order the item chosen by the Customer from its supplier. The time required for the receipt of these products by DE.LA.RO® varies between 3 and 20 Business Days.

4.5. When the purchase order is placed, the Customer has the possibility to choose the Payment and Delivery Method they prefer.

The Customer's purchase order will therefore be considered a contractual purchase proposal addressed to DE.LA.RO® for the products listed, each considered separately. Upon receipt of the purchase order, DE.LA.RO® will automatically send an email confirming the acceptance of the order itself ("Order Placement").

The Customer undertakes the responsibility to verify the correctness of the data present in the e-mail confirming the Order Placement and to promptly report any system errors to DE.LA.RO®.

The order confirmation e-mail contains the following data:

Order number and date

Product(s), quantity, price

Payment type chosen

Cost of Delivery

Total order amount

4.6. The sales contract between the Customer and DE.LA.RO® will be considered as concluded only after DE.LA.RO® sends the Customer a separate e-mail containing the information related to the shipment of the product and the invoice ("Shipping Confirmation"). The Shipping Confirmation constitutes the acceptance of the Customer's purchase proposal. The contracted monetary amount will be charged only when the products included in the Customer's order are shipped. In any case, the Customer's right of withdrawal is subject to the terms and conditions set out in the section on the Site.

4.7. DE.LA.RO®, due to the nature of the internet, cannot guarantee uninterrupted access to the Site or the complete absence of errors in the transmission of related services. Furthermore, access to the Site and/or services offered by DE.LA.RO® may occasionally be suspended or limited to allow for repairs, maintenance or the introduction of new products or services. DE.LA.RO® will attempt to limit the frequency and duration of such suspensions and/or limitations.

4.8. Until the moment in which the Shipping Confirmation email is sent (as specified in art. 4.7. above), DE.LA.RO® will not be responsible for any delay or non-fulfillment (including the cancellation of the order) of the obligations described in these General Conditions of Sale and in the Payment and Delivery Methods, if the delay or non-fulfillment derives from unforeseeable circumstances or causes of force majeure. This provision does not affect the Customer's rights guaranteed by the law and in particular the Customer's right to receive the purchased products within a reasonable time or to be reimbursed in the event of non-delivery due to circumstances arising from unforeseeable circumstances or force majeure.

5. Prices

The sales prices of the products published on the Site include VAT. DE.LA.RO® declares that the prices are those indicated on the Site, guaranteeing the correctness of prices. If, due to misunderstandings or other problems attributable to the operation of computer systems, a price difference from the actual one is indicated by mistake ("Obstruction error"), DE.LA.RO® will contact the Customer to verify if he still wishes to purchase the product at the correct price, as, otherwise, the order cannot be processed.

6. Jurisdiction

For the resolution of any civil disputes arising from the interpretation, execution and termination of this remote sales contract, if the Customer is a consumer (i.e. a natural person who purchases the products for purposes not related to their professional activity) the mandatory territorial jurisdiction is the judge of the place of residence or domicile of the consumer, if located in Italy (Article D. Lgs . 205/2006).

7. Changes to the general conditions of sale

DE.LA.RO® reserves the right to modify the Site, the policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. The Customer will be subjected to the policies and terms of the General Conditions of Sale at every instance related to product orders from DE.LA.RO®, unless any changes to these policies and terms are required by applicable law or by the competent authorities (in which case, they will also apply to orders that the Customer has previously placed). Should any provision of these General Conditions of Sale be deemed invalid, null or for any reason inapplicable, this condition will in any case not affect the validity and effectiveness of the other provisions.

Any changes and/or additions will be effective from the date of their publication on the website

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